Sunday • October 4, 2026

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2:00 – 5:00 pm

Golf

(Tee times are 2:00 – 3:00 pm)

Form your own foursome and golf on Betsie Valley. To sign up email Bridget Grossnickle at bridgetgrossnickle@crystalmountain.com.

9 holes of golf on Betsie Valley on 10/4/2026 for $35 per person

 

4:30 pm

Registration Opens

Come early and ride the Crystal Coaster!

 

5:30 – 7:00 pm

Welcoming Reception

Sponsored by: Cleanbotics, Lansing Sanitary Supply, Inc., Musco Lighting, and Zurn Elkay Water Solutions 

Monday • October 5, 2026

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7:00 – 8:00 am

Full Breakfast

 

7:50 – 8:20 am

Opening Session

Presenter(s): Robert Dwan and Tim Peraino, MSBO

 

8:25 – 11:30 am

1 | Custodial Operations

Transform your custodial operations by empowering your most valuable asset: your team. Move beyond basic procedures to focus on the leadership and cultural strategies required for operational success.

Presenter(s): Glen Huizenga, Enviro-Clean Services, Inc. and Stafford Trapp, Cedar Springs Public Schools

 

2 | Computerized Facilities Management

Learn about the different options for computerization of the facility management functions, including: work order systems, utility tracking, preventative maintenance, space usage, and inventory.

Presenter(s): Pat Buchanan Herb Crawford, OperationsHERO

 

8:25 – 9:05 am

3 | Perfume on a Skunk

With declining enrollment and available capital improvement funds, how do facilities professionals decide between renovating existing buildings or constructing new ones? Get a step-by-step process that will include demographic trends, facility evaluations, cost-benefit analysis, and community engagement. A recent district case study will highlight key considerations and outcomes. Learn a practical framework to guide future recommendations to your school district’s board of education.

Presenter(s): Todd Bell, Owen-Ames-Kimball Co.

 

4 | Supe Du Jour!

Superintendent transitions bring challenges and opportunities. Learn practical strategies from five experienced superintendents and a presenter who has worked with 14 superintendents. Join the discussion on navigating change for continued growth and success.

Presenter(s): Matthew T. Hess, Caledonia Community Schools

 

5 | Stretching Every Education Dollar: Leveraging Federal Incentives to Reduce Operating Costs and Modernize School Facilities

Michigan school districts are facing increasing pressure to replace aging HVAC infrastructure, address deferred maintenance needs, and control operating costs. Recent federal Direct Pay incentives have created a unique opportunity for public school districts to recover a substantial portion of eligible project costs while investing in facility improvements that have helped many districts reduce operating expenses while providing reliable performance for decades.

Presenter(s): Robert N. Roop and Troy Foster, Strategic Energy Solutions Inc.

 

6 | Leveraging E-Rate, REMC SAVE and MiSEN for Facilities, Security, and Bond Success

School facilities and operations teams are under constant pressure to deliver major infrastructure upgrades on impossibly tight timelines and budgets. Join the MiSEN and REMC SAVE team to explore the statewide networking contracts and show you how to leverage cooperative purchasing to stretch your sinking funds and bond dollars further.

Presenter(s): Daniel P. Allen, Jr., MiSEN/MAISA, Merri Lynn Colligan, MiSEN, Nancy Corner and Michael Richardson, REMC SAVE

 

7 | Building the Connected District: Automation, Mobility, & Secure Systems

Technology, maintenance, and operations teams are increasingly interconnected in today’s K-12 districts. Learn practical approaches to automating workflows, managing mobile technologies, and securing critical systems that support district operations. Understand how collaboration between departments can improve efficiency, reduce downtime, enhance safety, and create a more connected and resilient learning environment.

Presenter(s): Peter LoFiego, Ron March, and Nathaniel Moore, Kearsley Community Schools

 

9:05 – 9:15 am

Break

 

9:15 – 9:55 am

8 | Meridian Award Presentation: Sharing our Story – Focusing on Our Custodial Culture of Pride

Clarkston Community Schools has recognized the essential role its facilities department plays in student safety, learning environments, and community trust. Yet much of this work has gone unseen. Like many districts, Clarkston faces increasing service demands, aging buildings, high community expectations, staff stress and burnout, and limited understanding of facilities operations across departments. Clarkston has created structured, positive ways to recognize facilities staff, strengthen relationships, and celebrate the pride within the department.

Presenter(s): Jessica Kimmel, Clarkston Community Schools

 

9 | Seizing Opportunities and Overcoming Challenges

Taking the road less traveled can be overwhelming. Navigating the challenges and obstacles, making decisions, and never losing sight of the goal is the key to success. Hear about one family’s trip full of obstacles that tested their resilience and how the problem-solving methodology can be adapted to your everyday challenges and obstacles in your job.

Presenter(s): Christopher D. Lamer, Ottawa Area ISD

 

10 | Indoor Air Quality

Understand a breakdown of what truly defines indoor air quality (IAQ)—including key factors like carbon monoxide, particulate matter, VOCs, and the often-misunderstood role of CO₂—while clarifying common misconceptions using standards and real-world observations.

Presenters:  Theresa Card, Kingscott Associates and Steven Gunther, GMB

 

11 | The Operation Nobody Notices Until It Fails

Every school district has critical operations that work quietly in the background. Facilities teams keep buildings safe, functional, and ready for learning. School nutrition teams ensure students are fed and prepared to learn. Most days, neither operation is noticed…until something goes wrong. The reality is that these departments are deeply interconnected. Using real-world examples from a 24-school district serving more than 2 million meals annually, learn how facilities, operations, and nutrition teams can strengthen collaboration, improve communication, respond to urgent health and safety concerns, and build systems that are more resilient when unexpected challenges arise.

Presenter(s): Matthew Lents and Kayla Marie McDaniel, Plymouth-Canton Community Schools

 

12 | The Lifespan of Artificial Turf

Learn proper turf maintenance practices as your field ages to minimize your operational costs and maximize the useful life of your turf fields.

Presenter(s): Garett Redmer and Jayson Van Wagner, Turfix, LLC

 

9:55 – 10:10 am

Break

 

10:10 – 11:30 am

13 | From Firefighting to Frameworks: A Practical Framework for Smarter Decisions in Facilities & Operations
Facilities and operations leaders don’t struggle with a lack of effort—they struggle with a nonstop cycle of firefighting that leads to burnout, inconsistent decisions, and problems that never fully go away. Learn a practical, easy-to-apply formula for decision-making that helps leaders cut through complexity, regain control, and build effective processes that last.

Presenter(s): Ronald A, Boezwinkle, Plante Moran Realpoint and Bill McSween, Wayland Union Schools

 

14 | Change the Way You Think About Change

You hear all the time “People hate change.” That is both not true and a consequence of how change is normally managed. What people hate is uncertainty, lack of direction, and lack of understanding about purpose. Developing a structured approach to change management can make even complex change efforts successful and even enjoyable.

Presenter(s): Tim Ammon, Ammon Consulting Group

 

15 | From Maintenance to Mitigation: How Facilities Teams Prevent Security Incidents

The role of the facilities staff is critical in the safety and security of school districts. Understand the importance of daily observations, reporting concerns, working with administration, supporting behavioral threat assessment teams, and creating a culture of safety.

Presenter(s): Jason Russell, Secure Environment Consultants

 

16 | When the Unexpected Happens: Emergency Planning for School Recovery

When an emergency occurs, every minute matters. The decisions made during the first hours of an incident can significantly impact repair costs, operational disruption, and the timeline for returning students and staff to the classroom. Learn the practical side of emergency response and recovery. Participants will examine statewide claims data, review real-world school incidents, and learn proven approaches for minimizing damage, managing recovery efforts, and maintaining continuity of operations. Gain tools and strategies you can immediately implement to improve preparedness, strengthen response efforts, and reduce the impact of future facility emergencies.

Presenter(s): Brett Baker, Jamison Hagerty, and Tony Spisak, SET SEG

 

17 | Custodial Efficiency & Compliance Assessment

A custodial department evaluation is a comprehensive assessment of the performance, efficiency, and effectiveness of custodial operations within an organization. Whether you have contracted this service or have in-house staff, this evaluation encompasses various aspects, including cleaning standards, staffing levels, equipment maintenance, budget management, custodial training, and adherence to regulatory requirements as well as strengths, weaknesses, and areas for improvement in custodial services which will lead to informed decision-making and optimized custodial operations.

Presenter(s): David Corker, Corker Consulting

 

11:40 am – 12:15 pm

Networking Luncheon with Exhibitors

 

12:15 – 2:15 pm

Exhibit Show

 

2:30 – 5:30 pm

18 | Maintenance Operations

Learn the basics and best practices in maintenance operations. Understand scheduling and staffing, the basics of work order systems, service contracts as well as the benefits of focusing on preventative maintenance of school grounds.

Presenter(s): Shawn Hayward, Rockford Public Schools and Matthew T. Hess, Caledonia Community Schools

 

19 | Systems: Electrical, HVAC, and Technology

Get an overview of different HVAC, electrical, and technology systems and their components, and the working relationship between the different systems.

Presenter(s): Lentz Becraft and Jon Rumohr, Ignyte Design and Practitioner 

 

2:30 – 3:10 pm

20 | The Environmental Dirty 30+

How many environmental compliance responsibilities does your district manage? The “Environmental Dirty 30+” provides a fast-paced review of more than thirty environmental issues that impact Michigan school districts, helping facility directors and business officials better understand compliance requirements, identify potential risks, and prioritize environmental responsibilities in an increasingly complex regulatory environment.

Presenter(s): Scott P. Staber, Arch Environmental Group

 

21 | The True Cost: Balancing Great Spaces and Sustainable Operations

School districts are increasingly challenged to create inspiring, student-centered learning environments while maintaining fiscal responsibility long after construction is complete. Decisions made during planning and design can significantly impact maintenance requirements, staffing demands, utility consumption, and lifecycle costs for decades. This interactive panel discussion brings together district facilities leaders, along with an architect and construction manager, to examine real-world project decisions and their long-term operational impacts.

Presenter(s): Brian Cornish, Mattawan Consolidated School; Landon Martin, Veridus Advisors; Architect Representative; Construction Manager Representative

 

22 | Beyond the Report: A Conversation on Delivering Facility Work at Scale

The Michigan Statewide School Facilities Report Final Study was released in March 2025. With 22.8 billion in identified capital investment need required in order to bring the state’s schools to current health, safety, and wellness standards, the report offers the first clear understanding of the effort necessary to address these important issues. The report is candid that its scope offers only a partial picture of the complete capital program demands that districts will face, but it remains a great step forward. This panel will discuss the report findings, the areas of omission, their community’s response/reaction thus far, critical constraints to and opportunities for success moving forward.

Presenter(s): Fred Stacks, Gordian

 

23 | Justifying your Capital Plan with AI

Most of us have managed our capital plan from a series of outdated spreadsheets. Our data and progress are manually changed and updated, but the data isn’t helping us make the right decisions. Learn how AI can speed up collecting data and keeping our data up to date!

Presenter(s): Pat Buchanan and Herb Crawford, OperationsHero

 

24 | Making Data-Driven Custodial Decisions

Understand how data-driven decisions that justifies and elevates cleaning performance. Learn how comparing your current custodial program to industry best practices can guide improvements in staffing, tasking, processes, procedures, and training—ensuring a cleaner, more efficient, and standards-aligned learning environment.

Presenter(s): Mike Bond, Hillyard

 

3:10 – 3:20 pm

Break

 

3:20 – 4:00 pm

25 | What Your Buildings Know: Lifecycle Documentation for K-12 Facilities Teams

Facilities teams are responsible for maintaining buildings that serve students, staff, and communities every single day. Yet most districts operate with incomplete documentation, fragmented building records, and institutional knowledge that walks out the door when experienced staff retire. Understand building lifecycles from construction and closeout through renovation and daily operations, and how districts can ensure critical building knowledge stays accessible, accurate, and useful regardless of who is in the role.

Presenter(s): David Trask, ARC Facilities

 

26 | From the Classroom to the Command Center: How Unified Technology Protects Students and Powers Michigan Schools

What does Michigan State University have in common with your district? More than you’d think. Understand how Michigan K–12 districts are moving from fragmented camera systems, unreliable wireless, and reactive security postures to a single, proactive technology environment. Learn about major infrastructure projects at Michigan State University, Central Michigan University, and Grand Rapids Public School.

Presenter(s): Mitch Kimball, MOSS

 

27 | Comfort Is King: Using Building Data to Reduce Energy Waste in K-12 Schools

When a classroom is too hot or too cold, someone fixes it fast. But those quick fixes often come with a hidden cost: overrides that get forgotten, schedules that drift, and energy bills that quietly climb! Learn real-world patterns that drive energy waste in K-12 school buildings and how facilities teams are using building data to get ahead of them.

Presenter(s): Claudia Puglisi, Antonio Popp, and Jeff Sanscranite, Resolute Building Intelligence

 

28 | Geothermal vs. Traditional HVAC: Myths, Cost & Real Results for K-12 Schools

Explore a comparison of geothermal systems and traditional HVAC systems in K-12 facilities while addressing many of the common misconceptions surrounding geothermal technology. Understand real world applications, upfront costs versus long-term operational savings, maintenance considerations, system lifespan, and how geothermal can fit into both new construction and existing school buildings.

Presenter(s): Jarrett Kelley and Ben Riedel, Ameresco; Andy Draheim and Josh Foor, 5 Lakes Energy

 

29 | Beyond Buildings: 8 Timeless Leadership Principles That Drive School Operations Success

School Operations leaders are responsible for far more than buildings, buses, grounds, maintenance, and custodial services. They are responsible for creating the conditions that allow students and staff to succeed every day. Explore eight timeless leadership principles that have shaped some of the world’s most successful organizations and leaders. Through engaging stories from NASA, the military, business, and education, participants will learn practical strategies to strengthen team performance, build trust, improve accountability, navigate change, and lead through challenges.

Presenter(s): Glen Huizenga, Enviro-Clean Services, Inc.

 

4:00 – 4:10 pm

Break

 

4:10 – 5:30 pm

30 | Leadership with Purpose in School District Operations
Redefine the role of operations directors as strategic purpose driven leaders who align their work with student success and equity. Explore how to lead with clarity, make data informed decisions, empower high performing teams, and embrace innovation to navigate today’s complex K-12 environment. With real world examples and practical tools, gain fresh insight and actionable strategies to lead their departments with confidence, compassion, and impact.

Presenter(s): Don A. Ball, Warren Woods Public Schools

 

31 | Innovating for Impact: Advancing Educational Facilities Through Infrastructure and Operational Excellence

Explore strategies and best practices for improving educational facilities in K-12 districts by utilizing examples of projects at Kalamazoo RESA’s Career & Technical Education Campus, Belleville High School and Detroit Public Schools. Learn how collaborative visioning, flexible design, and data-driven planning can create resilient, future-ready learning environments.

Presenter(s): George M. Kacan, Wightman

 

32 | School Safety Assessments: What We Find in Michigan Schools

Real world examples of school safety audits, including common findings from assessments, before and after photos, quick fixes, long-term projects and lessons learned from districts. Evaluate your facilities and determine if upgrades are needed based on these findings.

Presenter(s): Jason Russell, Secure Environment Consultants

 

33 | Meeting Michigan’s New Classroom Acoustic Standards Through Smarter HVAC Design

The adoption of the 2021 Michigan Building Code introduced Enhanced Classroom Acoustic Requirements. These requirements establish strict limits on background noise levels to support speech intelligibility and create more equitable learning environments for all students. For many school districts, meeting these standards can be challenging—particularly when HVAC systems are a primary contributor to classroom noise. Learn how HVAC design plays a critical role in achieving compliance and highlight practical strategies for addressing acoustic performance without compromising system effectiveness.

Presenter(s): Einar K. Frobom, Carsons Solutions

 

34 | Inclusive Play Matters: Evidence-Based Design Best Practices for Play and Recreation Destinations

Thoughtfully break down physical and social barriers to create a welcoming atmosphere and ensure outdoor play areas intentionally support the developmental benefits of inclusive, intergenerational play! Research findings and new data offer unique insights to demonstrate the positive impact of designing outdoor destinations to address the diverse needs of the whole child, the whole environment, and the whole community!

Presenter(s): Ron Blake, Sinclair Recreation , LLC

 

5:30 – 7:00 pm

Reception on the Mountain Top

 

7:00 – 8:00 pm

Buffet Dinner

Tuesday • October 6, 2026

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7:30 – 8:20 am

Full Breakfast

 

8:30 – 11:30 am

35 | Principles of Budgeting

Learn principles of school budgeting and explain methods of establishing and maintaining facilities or an operations budget. Understand major budget pressures that schools face; the role of collective bargaining in the budget; and how the public can affect the local school budget.

Presenter(s): Steven A. Lenar, Holly Area Schools

 

36 | Facility Planning, Design, and Construction

Learn the principles in the planning and designing of educational facilities; options in methods of construction management; selection of design and construction professionals; and the bonding process, including laws, bidding requirements and record keeping.

Presenter(s): John Waldrop and Bill Weinrach, TMP Architecture, Inc.

 

8:30 – 9:50 am

37 | Facilities Roundtable

Learn from your colleagues and bring your questions and current issues for discussion. Bring your “burning” issues and we’ll provide the forum for a rich exchange of ideas and solutions! Participants will be asked to provide a specific issue to help guide the discussion.

Presenter(s): Robbie Gleeson, St. Johns Public Schools

 

38 | The Cost of Leadership: The Paradox of Supporting Those Expected to Support Everyone Else

Department leaders are frequently encouraged to be approachable, supportive, and relationship-focused. At the same time, they are expected to make difficult decisions, navigate conflict, withstand criticism, and deliver results in increasingly complex environments. This creates a leadership paradox: the individuals expected to support teams, drive change, and absorb organizational pressure often have the fewest structured supports available to them. Through real-world scenarios involving labor relations, organizational change, operational leadership, and difficult conversations, this session will explore the often-unseen demands placed on department leaders and the impact those demands can have on decision-making, organizational culture, and leadership longevity and wellness.

Presenter(s): Matthew Lents and Kayla Marie McDaniel, Plymouth-Canton Community Schools

 

39 | Mental Health First Aid for Frontline Operations Teams

Custodians, maintenance, and grounds crews often work in physically demanding, isolated roles and are among the workforce least likely to ask for help. Operations leaders will learn how to recognize early signs of distress, hold a supportive conversation, and connect a struggling team member to resources before a crisis. Recognize common signs of a mental-health or substance-use challenge in a coworker; demonstrate a basic supportive-conversation approach; and identify workplace resources and referral pathways.

Presenter(s): Melissa Meike, My Virtual Academy

 

40 | New Building Codes Are Here: What They Mean for Enclosures, Costs, and Compliance

Recent updates to building and energy codes are changing how school facilities are designed, built, and verified, and districts will feel the impact immediately. From new air barrier testing requirements to evolving energy standards, these changes introduce additional steps, costs, and coordination that cannot be overlooked. Learn what’s new in a practical, straightforward way, with a focus on building enclosure performance. Understand what air barrier requirements mean, how testing and verification work, and where issues most commonly arise during construction. We’ll also touch on related changes, including solar ready roofing requirements, updates to lighting and power systems, and impacts to mechanical design. Learn what happens if requirements aren’t met—failed inspections, delays, added costs, and long-term performance issues.

Presenter(s): Lyle Axelarris, Principal, BPL Enclosure, and Sami Szeszulski, Kingscott Associates

 

41 | Energy Efficiency, The New Requirement

Energy prices are at all-time highs and districts have only one way to lower costs, REDUCE THE USAGE. Learn how energy is used, metered and billed. Energy Conservation Measures (ECM) will be presented, discussed and evaluated.

Presenter(s): Robert L. Bernardi and Thomas Ihrig, Executive Energy Services, LLC

 

9:50 – 10:10 am

Break

 

10:10 – 11:30 am

42 | Facts, Issues & Solutions for Filter First

Learn how to use the Michigan Environmental Health and Drinking Water Information System (MiEHDWIS) as a Filter First tool, how to report the annual Filter First certification in MiEHDWIS, and discuss water system and filter maintenance issues. Be prepared to provide feedback and solutions that may help others.

Presenter(s): Heather Brown and Holly Gohlke, EGLE

 

43 | ISD Facilities Roundtable

Learn from your colleagues from other ISDs/RESAs/ESAs and bring your questions and current issues for discussion. Bring your “burning” issues and we’ll provide the forum for a rich exchange of ideas and solutions! Come prepared and share a challenge to help guide the discussion.

Presenter(s): Russell Bray, Kent ISD

 

44 | Maintaining and Updating Auditoriums & Theatres

Learn about developing a plan for the maintenance and updating of school performance and presentation spaces. Emphasis will be placed on creating a plan that appropriately and realistically considers safety, academics, creativity, community, code adherence, and budget.

Presenter(s): Russ Blain, R. Blain Consulting, LLC; Patrick Burns, North Coast Studios, Inc.; and David Kolenda, West Michigan Lighting

 

45 | Beyond the Replacement: Smarter Facility Decision Making for School Districts

When building systems fail, many districts default to replacing equipment like for like. Explore a more strategic approach using real K–12 case studies from Kent ISD, including boiler replacement at the Pine Grove Learning Center and system challenges within the A Wing of the Kent Career Technical Center. Learn how a collaborative owner and designer process helps districts analyze what makes sense from a cost standpoint while planning for long-term efficiency. Understand how to evaluate whether to duplicate existing systems or revise them based on key variables such as energy usage, maintenance requirements, HVAC system performance, and overall building conditions.

Presenter(s): Jorge Benitez and Jeff Twiest, GMB and Aaron Stockeland, Kent ISD

 

46 | Communications and Leading for Performance

How are you sharing the knowledge that drives your operations department’s success? Learn real-world communication lessons drawn from an Emmy Award-winning television journalist, executive producer, on-call firefighter, and school operations leader. Learn how narrative can shape success, pick up memorable takeaways from the newsroom and fireground, and discover the $17 gadget that every operations professional should carry.

Presenter(s): Jack Johansson, Berkley School District

 

11:30 am – 12:15 pm

Lunch

 

12:15 pm – 1:00 pm

Closing Session

Presenter(s): Tim Ammon, Ammon Consulting Group

Stay until the end for special giveaways!

On Site Registration Hours:

Sunday, October 4, 2026 – 4:30 – 7:00 pm

Monday, October 5, 2026 – 6:30 am – 5:00 pm

Tuesday, October 6, 2026 – 7:00 am – 1:00 pm

Crystal Mountain overnight accommodations are full. You are welcome to contact them to be put on a waiting list. 855.520.2974 and reference the group number – 46N3O9.

New this year! Shuttle service provided to and from Crystal Mountain for these three hotels. Please use the code MSBO to book your room.

• Harbor Lights Resort in Frankfort – 231-352-9614
• Hotel Frankfort & Restaurant – 231-352-8090
• Bay Port Lodging – 231-399-0156

Other Hotels for Consideration but no shuttle provided:

• Mountain Valley Lodge – 231-378-2990 (3 miles from Crystal Mountain)
• Baymont Inn & Suites – 231-930-4052 (12.9 miles from Crystal Mountain)
• Honor Motel – 231-325-3471 (13 miles from Crystal Mountain)
• Coastal Suites Resort – 231-383-4116 (11 miles from Crystal Mountain)
• Coastal Inn – 231-383-4116 (11.4 miles from Crystal Mountain)
• Crystal Lake Resort – 866-994-7348 (11.4 miles from Crystal Mountain)

Call Traverse City Tourism – 231-947-1120 to find other hotels

Michigan School Business Officials (MSBO) offers a voluntary certification program.

For initial certification, we have three-hour sessions required for the MSBO Voluntary Certification Program for Facilities and Operations Directors. These are noted with the MSBO Cert Logo. All clinic sessions can be used toward maintaining and renewing Facilities and Operations Directors Certifications. 

For more information regarding the program, please check the Certification section of the MSBO website or e-mail dkopkau@msbo.org or cbyam@msbo.org.

.25-12.25 SCECHs may be granted to each participant who fills out the evaluation following the program. Under MDE regulations, SCECHs are given based on your attendance at conference sessions and the exhibit show. SCECHs are given pending final approval from MDE.

ADVISORY: It is a criminal offense to use or attempt to use a State Continuing Education Clock Hours (SCECHs) transcript or certificate of completion that is fraudulently obtained, altered, or forged to obtain and/or maintain school administrator, teacher, and/or school psychologist certification or other State Board approval.

Mobility

Accessible parking and drop-off zones are available. There are accessible restrooms throughout the resort.

Important note: There is a ramp from the Crystal Center to The Lodge that guests can use to access the Exhibit Show tent and Mountain View Room without needing to use stairs, but Vista has no accessible entrances. If you have a session in Vista and are unable to traverse stairs, please contact us so we may find an alternate solution.

 

Blind/Low Vision

Braille and high-contrast signage is available throughout the resort.

 

Deaf/Hard of Hearing

Assistive listening and captioning devices are available.

 

Questions?

If you need other assistance or have questions, please reach out to the Crystal Mountain Guest Services team at 855-721-5277.