23rd Annual Facilities/Operations Director Conference

October 3-5, 2021 • Crystal Mountain Resort • Thompsonville, MI 49683

Sunday • October 3, 2021

2:00 – 5:30 pm


Golf nine holes for only $27 on the Betsie Valley Course. (Meet and pay at the Golf Pro Shop). If you are unable to play, please be sure to cancel with MSBO to avoid any additional fees. Tee times starting at 2:00 pm.


5:30 – 7:00 pm

Welcoming Reception

Weather permitting, we’ll be riding the Crystal Coaster!

Sponsored by: Armstrong Flooring, Inc., Interface + nora by Interface, Sideline Sports and The Eisen Group


Monday • October 4, 2021

7:00 – 7:50 am

Full Breakfast

Sponsored by: J+J Flooring Group and Performance Engineering Group, Inc.


7:50 – 8:20 am

Opening Session

Presenter(s): Scott Little and David Martell, MSBO


8:30 – 11:30 am

1) Systems — HVAC, Electrical & Technology

Get an overview of different HVAC, electrical and technology systems and their components, and the working relationship between the different systems.

Presenter(s): Ronald A. Boezwinkle, GMB Architecture + Engineering and Susan Case, Forest Hills Public Schools


2) Custodial Operations

Understand custodial operations and learn best practices that focus on procedure manuals, scheduling and staffing, training, equipment and supplies, and service contracts.

Presenter(s): Glen Huizenga, Nichols and Jeff Miller, Kent ISD


8:30 – 9:50 am

3)  What’s Next? Managing Building Health in a Post-COVID World

The COVID-19 pandemic has shined a spotlight on building health. What are the new issues building managers will have to navigate when we move past the pandemic? How will schools address the increased attention and inquiries from teachers, parents and other stakeholders? Discover how to address these questions in the evolving landscape of managing healthy buildings. Discussion will focus on ratings and management systems, HVAC systems, water quality, and stakeholder risk communication. Get an increased awareness of these challenges and approaches to meeting them successfully.

Presenter(s): Kevin Aikman, Forensic Analytical Consulting Services, Inc.


4) The Present and Future of Door Security

Mechanical locks still provide adequate security in many applications, but there is also a large range of other options to consider from mechanical locks to IP Enabled Online solutions for entrances and classrooms. Are you planning ahead? Learn how to assess your current buildings’ security and when it may make sense to upgrade or change to different solutions that are more effective and provide for greater safety.

Presenter(s): David Hood, ASSA ABLOY Door Security Solutions North


5) Dude, Where’s My Staff?

There continues to be challenges in finding employees. Anyone trying to hire essential workers during the COVID-19 pandemic has found it to be much more expensive and difficult. So, what do we do? Adapt and Innovate of course! Learn about market trends and strategies for hiring and retention, as well as that latest information on hiring trends.

Presenter(s): Jason Doncis, GRBS, Inc.


6) Effectively Utilizing Purchasing Cooperatives

There are many purchasing cooperatives available for schools to utilize. They can be especially useful when looking at renovation projects. Learn how to best leverage these purchasing tools for your circumstances. Also, discover how to employ Job Order Contracting (JOC) practices along with ensuring your processes are compliant with pricing and purchasing regulations.

Presenter(s): David Adams, Facilities Connect


7) Water Management Programs

The Michigan Department of Energy, Great Lakes & Environment (EGLE) is recommending all schools and daycare facilities NOT ONLY develop a Drinking Water Program, but that each district (school/daycare) also develop an overall Water Management Plan. Learn why the development of these programs and plans is important and how to develop one to address specific circumstances in your district. Discover new management plan tools that have been developed and how best to implement them to benefit your district.

Presenter(s): Jenna Sendra and Scott Staber, Arch Environmental


9:50 – 10:10 am


Sponsored by: Lansing Sanitary Supply, Inc., MWA Commercial Roofing Solutions and Raths, Raths & Johnson, Inc.


10:10 – 11:30 am

8) The Bleacher Report

Everyone has Bleachers and Grandstands in their districts. When was the last time you took a good look at your bleachers? Was it the day before the “Big Game” or just days before your district’s graduation ceremony? There are suggested maintenance procedures and required inspections that need to be done on a regular basis — are you familiar with those specifics? Discover what needs to be done, how often things need to be done and what are some of the common things to look for. Discuss what you can do in house and the documentation that you should retain. Learn ways to make your bleachers more user friendly and code compliant.

Presenter(s): Ed Stasiak, Sideline Sports


9) Who Decides?

Why do you get to decide? When was the last time you took a class on decision making? How do we know if we make good decisions? Why are we never taught how to do the thing we do more than anything else — deciding what to do? Learn how to focus on creating a decision-making process for your organization that will let you rely on more than “your gut” to make hard decisions. By using a formalized decision-making process, you can develop more refined and justifiable decisions that will result in better outcomes.

Presenter(s): Tim Ammon, Decision Support Group


10) Don’t Leave Money on the Table

If it saves a kilowatt of electricity or a cubic foot of gas, it most likely earns a rebate. Learn what specific energy rebates are available through your school district’s utility company as well as other initiatives for you to consider. You’ll also learn of various programs designed to assist districts in reducing energy and increasing awareness.

Presenter(s): TBD


11) Water Testing Protocols

Hear from the Michigan Department of Environment, Great Lakes, and Energy (EGLE) regarding proper drinking water management and testing in your district. As most students return in person this year, water quality will continue to garner a lot of attention. Review best practices for flushing and testing systems, along with suggested mitigation, if there are issues. Learn more about an emphasis on lead testing at vulnerable schools and childcare facilities, along with what grant dollars are available to help defray costs.

Presenter(s): Holly Gohlke, Michigan Department of Environment, Great Lakes, and Energy


12) School Security in a Social Distanced World

It is becoming even more challenging in an environment of masks and social distancing to ensure school security. School districts once required minimal entrances to a building. Now students use multiple entrances to encourage social distancing. How does all this change our strategies to keep building occupants safe? Learn how to develop reasonable, effective plans for school building access.

Presenter(s): Jason Russell, SEC


11:40 am – 12:15 pm

Networking Luncheon with Exhibitors


12:15 – 2:15 pm

Exhibit Show


2:30 – 5:30 pm

13) Maintenance Operations

Get an overview of maintenance operations that include grounds, preventive maintenance, scheduling and staffing; work order systems; and service contracts.

Presenter(s): Todd Bell, Kentwood Public Schools and Don Hebeler, Wyoming Public Schools


14) Emergency Preparedness Management

Identify, develop, and learn how to execute a plan for emergency management.

Presenter(s): Jason Russell, SEC


2:30 – 3:50 pm

15) Utilizing Virtual Access to Manage and Maintain Facilities

Learn how virtual access works and the technology used to create digital twins. This technology can help in planning maintenance or repairs by allowing for better collaboration among stakeholders. It also can help support bidding and estimating. Discover how using this type of tool can improve your efficiency by reducing the need to always be physically present.

Presenter(s): John Chwalibog, Virtual Technology Simplified


16) Workplace Excellence Through Communication

Two experienced operations directors and a custodial supplier vendor were sitting at a bar… join us to find out how this story ends! Communication is key in all aspects of life, but especially, in the workplace. Learn to improve on email management, proofreading, staff and customer interaction, employee reviews and many other areas of successful and positive communication in the workplace.

Presenter(s): Matthew Hess, Caledonia Community Schools; Glen Huizenga, Nichols; Stephen King, Forest Hills Public Schools


17) Caring for Concrete and Terrazzo with Diamond Polishing

Concrete and Terrazzo floors have excellent durability, and they can also be maintained with a less expensive process than vinyl floors. It may take some work up front, but the long-term benefits can be well worth it. Discover effective methods that minimize labor and materials for maintaining these floors while enhancing their appearance and longevity.

Presenter(s): David Corker, Pantero, Inc.


18) Current Trends in the Energy Markets and does Solar Energy Make Sense for your District

Learn about the current trends in the energy markets, utility rate forecasts and how those trends will and can impact your districts energy costs. Additionally, with more and more schools considering solar power as a solution to their energy need, learn how to effectively evaluate solar options and costs and discover how the MI Schools Energy Cooperative (MISEC) can partner with districts to ensure a viable project.

Presenter(s): Jeff Clark, Michigan Schools Energy Cooperative


19) ISD Facilities Directors Round Table

Work in an ISD, RESA, ESA or similar? Feel like some of your issues are unique compared to traditional K-12 facilities? This is your chance to sit with peers from similar organizations and discuss the special circumstances that your operations entail. Please come ready to share information about your operations, staffing, areas of responsibility and your involvement with the districts you serve.

Presenter(s): Tim Peraino, Kent ISD


3:50 – 4:10 pm


Sponsored by: Lansing Sanitary Supply, Inc., MWA Commercial Roofing Solutions and Raths, Raths & Johnson, Inc.


4:10 – 5:30 pm

20) Pool-Pourri

If you operate pools in your district, there are a variety of areas you should focus on. Discover how best to ensure you’re prepared for a pool renovation, should that be necessary, and what that may entail. Also, learn the importance of proper water balance for swimmer comfort and equipment optimization. Pools also require proper training of maintenance personnel to be sure your pool operates trouble-free. Get all your pool questions answered.

Presenter(s): Bill Babcock, Aquatic Source, LLC


21) Succession Planning — Critical Leadership Responsibility

If not you then who? Succession planning in operations – A critical leadership responsibility is planning for your own replacement. Despite everyone intuitively knowing this, most organizations do little to nothing to actually plan for personnel replacements and even fewer organizations are actively thinking about how their needs might change. Discover best practices in succession planning and how you can begin this process for your whole organization.

Presenter(s): Tim Ammon, Decision Support Group


22)  The Great Flooring Debate

There are more flooring choices than ever before — how do you know the right type of flooring for your specific spaces? Learn the various types of flooring and their respective applications. Discover the key considerations when deciding on the correct flooring choice, from installation to ongoing maintenance.

Presenter(s): Kathy Cain and Janna Jones, Milliken Carpet


23) Condensing Boiler Combustion Technologies

Condensing boilers have become the standard in new construction and retrofit projects. Unfortunately, they are still not always operated in a manner that leverages their energy efficiency capabilities. Learn how a condensing boiler operates, and best practices for design and operational strategies, to optimize total heating system energy efficiency.

Presenter(s): Andy Riegler, Process Engineering and Equipment Company


24) Integrated Pest Management (IPM)

Are you prepared for an Integrated Pest Management (IPM) inspection by the state of Michigan? IPM remains a required program for schools and inspectors are currently conducting inspections across the state. Having a strong program in place contributes to the safety of your staff and students. Learn how to ensure your program and practices comply with the rules.

Presenter(s): Andrew Stoddard, EnviroSafe


5:30 – 6:30 pm



6:30 – 7:30 pm

Buffet Dinner

Sponsored by: EnviroSafe, Inc., Nichols and SET SEG


Tuesday • October 5, 2021

7:30 – 8:20 am

Full Breakfast

Sponsored by: Foster Specialty Floors and Modernistic Cleaning & Restoration


8:30 – 11:30 am

25) Principles of Budgeting

Learn principles of school budgeting and how to explain methods of establishing and maintaining a facilities or operations budget to district stakeholders. Learn major budget pressures that schools face, the role of collective bargaining in the budget, and how the public can affect the local school budget.

Presenter(s): Steve Lenar, Holly Area Schools


26) Performance Evaluation for Personnel

Learn how and when to evaluate employees, what documentation should be placed in the employee’s file and what type of follow-up should be completed. Examine discipline, discharge, and the probationary employee terms.

Presenter(s): Richard Zuker, Ottawa Area ISD


8:30 – 9:50 am

27) Electronic Recycling

Schools use a tremendous number of electronic devices these days, plus we’re constantly replacing and upgrading these, as well. If it has a circuit board or a battery, we must be aware of the importance of recycling these materials properly. We should not just toss them in the trash. Many of these items can also be refurbished in the recycling process. Learn what you need to be aware of when developing electronic recycling programs so that you’re confident your recycler is properly certified and that your district is a good environmental steward.

Presenter(s): Drew Beekman, Schupan Asset Management


28) I Think I’m Allergic to Nuts – How to Work with Difficult People

Never again fall victim to those who love to make life miserable for the rest of us. By learning what drives someone to act based on their personality, you will be better able to deal with those trying people when difficult situations arise. Hear specific strategies for getting enemies to cooperate … bullies to back off … “Yes” men to make decisions … and human barbiturates to look for something positive. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.

Presenter(s): Dane Wysocki


29) Technology & The Changing Workforce

For the first time in history, five generations comprise today’s workforce. As Americans age, it’s expected that 50% of facility managers will retire in the next decade. Skilled trades positions continue to be the most challenging to fill — leaving operations executives thinking not only about their daily operations, but also wondering how to take their facilities departments into the future. Get an in-depth look at the state of today’s workforce with tips to working cross-generationally and how to utilize technology and services to unlock potential.

Presenter(s) Josh Peach, ALPHA Facilities Solutions


30) Protecting Your District Against Top Losses

Some of the largest and most complicated insurance claims schools incur can often be prevented by employing simple, but thorough, risk management tactics. Common and costly incidents – involving roofs, electrical, water, and weather issues – can be diminished, or avoided entirely, if school personnel know the appropriate loss prevention strategies to protect their buildings and grounds. Learn lessons from real-life catastrophic claims, and how timely reporting can minimize, or mitigate, incidents at your district.

Presenter(s): Jamison Hagerty and Chad Ziesmer, SET SEG


31) Navigating Building Automation System Options

Implementing building automation systems can make your buildings much more efficient. When considering which system might be best for your schools, however, there are often frustrations: such as too many systems, unintuitive interfaces, inability to integrate with scheduling or work order systems, and no affordable training options. Learn from a veteran school building automation expert how to navigate the complex options, systems, vendors and contractors, so that you can find the system that’s right for you.

Presenter(s): Fred Hayward, BAS Coaching and Design


9:50 – 10:10 am


Sponsored by: Lansing Sanitary Supply, Inc., MWA Commercial Roofing Solutions, and Raths, Raths & Johnson, Inc.


10:10 – 11:30 am

32) Update on Environmental Issues

Get up to speed on a variety of environmental issues that affect K-12 facilities, such as asbestos, lead, indoor air quality, etc. Emphasis will be placed on the direct impact of renovation and construction activities on the building’s environment. Explore potential medium- and long-term effects of COVID -19 on staff and parent perceptions of their school’s environment.

Presenter(s): Kary Amin, Nova Environmental, Inc.


33) Let’s Talk About It!

Join this facilitated round table discussion on best practices in school facilities management. Hear form colleagues on their challenges and successes and share yours. It’s always beneficial to talk to peers to help think through issues. Rarely is an issue totally unique, but even if it is, discussing it with those in the business can often lead to solutions.

Presenter(s): Tim Peraino, Kent ISD


34) Construction and Renovation

Understanding the applicable rules and regulations regarding construction in your buildings, whether it’s new construction or renovation, is critical to ensure a smooth project. Knowing when to use an architect or have plan approval through the Bureau of Construction Codes will keep everything on track. Learn the key considerations when it comes to rules and regulations for your projects, along with bidding requirements and application of ESSER funds.

Presenter(s): Phillip Clark, Thrun Law Firm, P.C.


35) Present with Confidence

We all want to effectively express our ideas, represent our organizations, and develop staff. Doing all of these successfully is more likely if we are comfortable with public speaking. If we don’t work to be better speakers, it may also hinder our ability to grow as leaders. You’re not alone, if this isn’t your favorite thing to do! Many people aren’t comfortable speaking in front of groups. Learn techniques and basic steps to grow your confidence as a speaker.

Presenter(s): Scott Little, MSBO


36) Elevate Your Operations with Technology

How are you using technology to embrace change in your operations? How do you share information with your staff, administrators and your board? Learn to leverage social media accounts like LinkedIN and Twitter in your daily operations. Discover how to make your website relevant — from what you share, down to who you allow to submit work orders to your department.

Presenter(s): Pat Buchanan, OperationsHERO


11:30 am – 12:15 pm


Sponsored by: Michigan Air Products and Strategic Energy Solutions, Inc.


12:15 pm – 1:00 pm

Closing Session — Dane Wysocki

Dane Wysocki has been a professional speaker for 30 years, bringing his message of HOPE, HUMOR, And LAUGHTER to audiences nationwide. As a psychologist, Dane developed his own innovative, and creative techniques using MAGIC and HUMOR to build rapport, establish relationships, and achieve results. By using The Magic of Humor in the Workplace, Dane’s goals are to help people face the challenges of human interaction… “Taking what you do seriously, while taking yourself lightly!!!”

Stay until the end for special giveaways!

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